At BCIS, data drives everything we do. We’re on a mission to bring cost and carbon confidence to the built environment, giving the industry the insight it needs to plan smarter, build sustainably, and deliver with confidence.
We’re now looking for an Account Executive to strengthen the customer relationships that sit at the heart of that mission. You’ll ensure clients get maximum value from BCIS products and services while driving renewals, retention, and revenue growth across an established portfolio.
Why you’ll love it
You’ll have real ownership and visibility in a role that shapes customer experience and drives commercial success. You’ll also get:
Flexible, hybrid working
Access to offices in Coventry and Harrogate
A dedicated wellbeing day
Private medical insurance
Life insurance
Enhanced pension contributions
Generous annual leave
A supportive, collaborative culture that values innovation, integrity, and impact
What you’ll be doing
You’ll lead renewals and retention, build trusted relationships with key decision-makers, and identify upsell and cross-sell opportunities. You’ll work closely with Customer Success, Product, and Marketing to understand customer needs, reinforce value, and introduce new solutions. You’ll also manage your pipeline, maintain accurate CRM data, and provide clear forecasting.
Who you are
You have experience in account management, renewals, or B2B SaaS sales, and you’re confident driving both retention and growth. You’re commercially sharp, relationship-focused, and comfortable influencing at all levels. SaaS or subscription experience is helpful; construction knowledge is a bonus, not a requirement.
Role Profile
Job Purpose
The Account Executive is responsible for driving renewal, retention, and revenue growth within an established portfolio of BCIS customers.
This role focuses on deepening relationships, identifying upsell and cross-sell opportunities, and ensuring customers continue to derive measurable value from BCIS platforms and services.
Working in close partnership with the Customer Success and Product teams, the Account Executive acts as the commercial lead for their accounts, ensuring BCIS remains the partner of choice for each customer’s
ongoing business needs.
Key Responsibilities
Key Responsibilities
Account Management & Retention
Own the commercial relationship with assigned existing customers, ensuring timely renewals and contract continuity.
Maintain strong relationships with key decision-makers and influencers across each account.
Develop and execute strategic account plans to align BCIS solutions with customer goals and growth strategies.
Collaborate with the Customer Success team to track customer satisfaction, product adoption, and risk indicators.
Manage the full renewal cycle — from early engagement and value reinforcement to negotiation and closure.
Growth & Expansion
Identify and qualify expansion opportunities (upsell and cross-sell) through a deep understanding of customer challenges and objectives.
Position new BCIS products, services, or data solutions to existing customers through consultative selling.
Partner with Marketing and Product teams to deliver targeted campaigns that drive additional revenue.
Use data and customer insights to develop value-based proposals that clearly demonstrate ROI.
Collaboration & Internal Alignment
Partner closely with Customer Success to ensure customers receive excellent post-sale support and continued value.
Share customer feedback and insights with Product, Sales, and Marketing to inform future developments.
Work collaboratively with internal teams to ensure smooth renewal processes and accurate forecasting.
Operational Excellence
Maintain accurate, up-to-date records in CRM systems (e.g., Salesforce, HubSpot), including activity tracking, renewal dates, and opportunity pipelines.
Report on renewal performance, forecast accuracy, and revenue growth within your portfolio.
Use a data-driven approach to manage and prioritise accounts based on potential, engagement, and risk.
Ensure all customer communications and proposals meet BCIS’s standards for quality and professionalism.
Expected Outcomes
Retention: Maintain and improve renewal rates across assigned accounts.
Revenue Growth: Achieve targets through upsell and cross-sell expansion.
Engagement: Strengthen customer relationships to increase advocacy and satisfaction.
Forecasting: Maintain accurate and timely renewal and growth forecasts.
Collaboration: Enhance the alignment between Sales, Customer Success, Marketing, and Product teams.
Experience / Skills Required
Own the commercial relationship with assigned existing customers, ensuring timely renewals and contract continuity.
Maintain strong relationships with key decision-makers and influencers across each account.
Develop and execute strategic account plans to align BCIS solutions with customer goals and growth strategies.
Collaborate with the Customer Success team to track customer satisfaction, product adoption, and risk indicators.
Manage the full renewal cycle — from early engagement and value reinforcement to negotiation and closure.
Identify and qualify expansion opportunities (upsell and cross-sell) through a deep understanding of customer challenges and objectives.
Position new BCIS products, services, or data solutions to existing customers through consultative selling.
Partner with Marketing and Product teams to deliver targeted campaigns that drive additional revenue.
Use data and customer insights to develop value-based proposals that clearly demonstrate ROI.
Partner closely with Customer Success to ensure customers receive excellent post-sale support and continued value.
Share customer feedback and insights with Product, Sales, and Marketing to inform future developments.
Work collaboratively with internal teams to ensure smooth renewal processes and accurate forecasting.
Maintain accurate, up-to-date records in CRM systems (e.g., Salesforce, HubSpot), including activity tracking, renewal dates, and opportunity pipelines.
Report on renewal performance, forecast accuracy, and revenue growth within your portfolio.
Use a data-driven approach to manage and prioritise accounts based on potential, engagement, and risk.
Ensure all customer communications and proposals meet BCIS’s standards for quality and professionalism.
Retention: Maintain and improve renewal rates across assigned accounts.
Revenue Growth: Achieve targets through upsell and cross-sell expansion.
Engagement: Strengthen customer relationships to increase advocacy and satisfaction.
Forecasting: Maintain accurate and timely renewal and growth forecasts.
Collaboration: Enhance the alignment between Sales, Customer Success, Marketing, and Product teams.
Proven success in account management, renewals, or B2B SaaS Sales.
Experience in retaining and growing customer accounts against defined revenue targets.
Strong commercial and negotiation skills, with the ability to influence stakeholders at all levels.
Excellent relationship-building and communication skills.
Ability to interpret customer needs, align solutions, and drive adoption.
Experience delivering product demonstrations.
Proficient in CRM systems and Microsoft.
Experience in SaaS, technology, or subscription-based businesses. (desirable)
Knowledge of the construction industry (ideal but not required).